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Home Managed Services Datacenter Services Managed Collocation Services
Managed Collocation Services

Overview

Accel's Managed Collocation Services is created to ensure that a customer's existing IT infrastructure can be made available on a 24/7 basis, without the extra investment in physical infrastructure, including HVAC system, power redundancy, etc… or people (for running 3 shifts).

Accel's Managed Collocation Services are delivered from Accel’s Managed Services Operations Center – a global command center for monitoring and managing application, infrastructure uptime and availability.

Managed collocation services ensures that application uptime of greater than 99.90 % can be achieved by handling common issues that plague on-premise IT setups, including power outages, HW break-fix, user errors (incorrect machine shut down, etc…) and key man power availability.

Accel’s Collocation services, also incorporates a high-degree of preventive maintenance activities, that include threshold alerts apart from manual 24/7 administration activities.

Service Highlights

Some of the key services that are provided as part of collocation services are:

Collocation in Tier III or Tier IV datacenters

  • Rackspace with redundant power supply @ Rack Level
  • Optional power @ device level (additionally)
  • Redundant HVAC systems

Tier 1 Telecom connectivity

  • MPLS VPN availability from multiple operators terminating at DC
  • Internet leased line with redundancy and elastic capacity

Services

  • Re-Installation & configuration of OS/ DB
  • Monitoring of application processes & performance
  • Periodic backup of your application & data
  • Restoration as and when required
  • 24/7 security monitoring
  • Capacity management & load balancing

Service Details

Managed Collocation Services – Service Matrix

S.No Solution Components U Based Rack Based
1 Collocation Services - Power, Space, HVAC, etc… @ Tier III or Tier IV data center 230V Power sockets/ U, RPS at Rack level, redundant HVAC systems RPS @ Rack level 3 KVA, with redunant HVAC systems
2 24 x 7 x 365 - Help Desk Support , trouble ticket system , incident response Yes - Email Yes - Email & Phone
3 24/7 Server Monitoring (CPU, Memory,Disk,Network) , Availability Monitoring (ICMP Ping), Port Monitoring(HTTP, SSH, FTP, SMTP) , Alerts on threshold violation through email Yes - Automated Yes - Automated
4 Network Security (shared firewall) Yes Yes
5 Service Level Agreement ( SLA) - Server Uptime 99.50% 99.50%
6 Backup services ( upto 10 GB) Monthly Monthly
7 Network Connectivity - MPLS, Internet leased line, Data transfer based Data transfer / Internet leased line MPLS VPN/ MPLS LL / Internet Leased Line
8 Internet Bandwidth (in GB/Month) 10/ U or 512 KBPS (capped BW) 300/ Half Rack or 1 MBPS (capped)
9 MPLS LL (within City limits) Minimum 1 MBPS Minimum 1 MBPS
10 MPLS VPN Minimum 1 MBPS Minimum 1 MBPS

Exclusions

  • Application Software will be out of scope for management, unless and otherwise explicitly agreed upon in a separate agreement
  • Setup of any other software, other than that mentioned in the plan would be billed extra
  • Bandwidth will be tracked and extra bandwidth consumed will be billed on a Monthly basis
  • Remote Management Services (L2/L3 ) will be extra which will include - service requests ( other than incident and problem management)
  • Default backup services would include 24 Hours RPO and 8 Hours RTO. Other backup services would be charged extra
  • Any other software, other than that mentioned in this service catalog will be billed extra
  • All other items that would be request extra would be billed extra including - new server OS instances, DB instances, middleware instances
  • No redundancy of server is included. Redundancy would incur extra charges
  • Power consumption will be tracked and extra power consumed will be billed @ actual