Founded in 1991 Accel Frontline Limited (AFL) is a pioneer IT services organization, based out of India with global operations in the Middle-east, Far-east, USA, Europe and Australia. Accel Frontline Limited – a public listed company – is the flagship company of the Accel group and provides IT Infrastructure Solutions, Infrastructure Management Solutions and Enterprise Software services and solutions for large and medium enterprises across business verticals such as – Government, Banking & Financial Services, Telecom, Retail and Manufacturing.
Accel Frontline Limited leverages its vast Systems Integration (SI) expertise, coupled with focus on building, delivering and managing cutting edge technology solutions and continues to deliver value through IT services to its 2000+ enterprise and SMB customers worldwide - for the last two decades.
Accel Frontline Limited’s latest initiative in providing quality IT services is its Managed Services Group; a focused practice that leverages the latest innovations in virtualization and remote infrastructure management technologies, quality & security processes, including ITSM standards. The goal of this practice is to improve the overall quality of IT service consumption and management within an organization, allowing organizations to focus on increasing core business value.
The Managed Services Group (MSG) works closely with organizations, helping them align their business strategy with the latest improvements in IT services in order to deliver value jointly to customers across the world.
The Managed Services Operations Center (MSG’s service delivery and excellence center) is an amalgam of people, processes, technology and world-class infrastructure – providing 24x 7 support to monitor and manage an organizations’ entire IT infrastructure that includes hardware, network, security and application infrastructure.
The Managed Services Group is aligned to ITIL standards for ITSM and continuous service improvement across all areas of IT service delivery or management. In order to do that, MSG leverages multiple industry best practices such as Six Sigma and Lean to reduce deficiencies in IT systems and improve overall service availability for consumption by internal and external IT users across an organization. The Managed Services Operations Center (MSOC) is certified at ISO 20000 for ITIL based IT Service Management, ISO 27001 for Information Security Management Systems and CMMi Level 3 for software delivery capability.
All primary operations including NOC (Network Operation Center) and TSD (Technical Service Desk) function around-the-clock, 24x7. Operational continuity is ensured with various redundant mechanisms.
Why Accel MSG?
And Finally, MSG is a seamless extension to any organizations’ IT team.